Rental Terms

What we agree before your rental, the care expected during safari and how we handle support, returns and changes.

Booking and Service Area

Before confirming your rental, we check the equipment availability, camera-and-lens compatibility, identity and contact details, and the handover arrangements. We also review your Northern Circuit route and whether we can support the rental as planned.

We may accept or decline an inquiry where necessary to protect you, the equipment or the quality of the service. Reviewing these details first helps us agree arrangements we can carry out responsibly.

Price, Payment and Deposit

Website totals are estimates. Your email confirmation sets out the final rental price, charged days, delivery costs, payment method and any refundable security deposit. Payment is by Card through a secure online payment link, as agreed during booking.

Where a security deposit is requested, the indicative amount is up to USD 500 for a lens-only rental or up to USD 1,000 for a camera-kit rental. A different amount may apply to multi-item or exceptional-risk bookings. We explain any such amount before you confirm.

Handover and Your Responsibilities

At handover, check the equipment and included items with us. Take time to review their condition, try the controls and ask about anything unfamiliar.

During the rental, you are responsible for keeping the equipment secure, following the care instructions and using it only for the agreed purpose, route and period. Do not lend, repair, modify or open the equipment. Return all items at the confirmed time and place.

Damage, Loss and Rental Protection

Technical faults not caused by you are handled as service issues. If equipment is damaged, lost or stolen, or an item is missing, we assess the situation against the handover record and the Rental Protection & Insurance terms.

Rental protection applies only when it is included in your confirmed agreement. Please read the qualifying events, exclusions, client contribution and liability limits before confirming, and ask us about anything you do not understand.

Support and Practical Arrangements

Support is available daily, 08:00–20:00 EAT. WhatsApp replies are usually within 3 hours during support hours, and email replies within 24 hours. Tell us what happened, where you are and your next planned stop so we can assess how to help.

Travel time, your route, connectivity and equipment availability can limit delivery, recovery or replacement. We explain what is practical in the circumstances. We cannot guarantee wildlife sightings, photographic results, uninterrupted connectivity or replacement at every location.

Changes, Cancellations and Applicable Law

Use WhatsApp for practical coordination, but send any cancellation by email. The cancellation and refund terms supplied before confirmation apply to your booking; a WhatsApp message does not replace the formal cancellation email.

These terms and your confirmed agreement are governed by the laws of Tanzania. Any disputes are subject to the competent courts of Tanzania.