LENS ON SAFARICamera RentalsDuring your safari
A few practical habits help protect the equipment and your photographs. We go through the selected setup with you at handover, and you can ask for help when something is unfamiliar.
Check the camera, lens and accessories with us and review the condition record. Practise zooming, focusing and reviewing a photograph. Ask us to repeat anything you are unsure of. Before leaving, confirm the return time, location and support contact.
Use the supplied strap where provided, and support a long lens by its barrel or tripod foot as shown at handover. Keep a firm hold in the vehicle and secure loose straps. A bean bag or suitable support can help when resting a lens on a vehicle rail. Put the equipment in its protective bag when it is not in use.
Close the bag on dusty roads and avoid changing lenses in wind or dust. If a change is needed, ask your guide for a sheltered stop. Weather sealing does not make equipment waterproof, so protect it from rain, splashes and moisture. If a zoom or focus ring becomes stiff, stop and contact us rather than forcing it.
Keep equipment with you or in agreed secure storage. Do not leave it unattended in a safari vehicle, exposed to strong heat or direct sun, or on a seat where it could slide and fall. Never point the camera or long lens directly at the sun. Follow your guide’s instructions around wildlife.
Keep caps on when the lens is not in use. Do not wipe gritty glass with clothing, use household cleaners or attempt internal cleaning. Ask us to explain the appropriate cleaning steps at handover. If dust, water or unusual resistance affects operation, contact us before continuing.
Check the memory card and starting settings before the first drive. Let the camera finish writing before removing a card or battery. Back up important photographs during the trip where possible, and open a few copied files to check them.
Before returning the kit, copy your photographs and confirm that the transfer is complete. Let us know when your backup is ready. Do not erase the card while it holds your only copy.
Stop using equipment that makes an unusual sound, repeatedly freezes, shows an error or becomes difficult to operate. Send us the equipment model, what happened, any error message, your location and next stop on WhatsApp. Do not attempt a repair.
We work through troubleshooting and assess practical next steps with you. Support hours are daily, 08:00–20:00 EAT. Repair or replacement arrangements depend on your route, access, timing and equipment availability; delivery to every location cannot be assumed.
A technical fault not caused by you is handled as a support and maintenance issue. Eligible accidental damage may qualify for protection only when it is included in your confirmed agreement. The Rental Protection & Insurance summary explains client contributions, liability limits and exclusions. Please ask about anything unclear before confirming.
Theft is not insured. Exclusions also include unexplained loss or disappearance, missing accessories, unattended equipment, negligence or reckless handling, intentional damage, unauthorised repairs and damage caused by ignoring care instructions.
Cosmetic wear is assessed separately from functional damage. Repair or replacement costs may remain your responsibility outside the agreed protection. Report incidents promptly so we can assess the situation with you.
No deposit is required to send an inquiry. If a refundable security deposit is requested after review, the indicative amount is up to USD 500 for a lens-only rental or up to USD 1,000 for a camera-kit rental. Different amounts for multi-item or exceptional-risk bookings are explained before you confirm.
We serve Northern Circuit safaris and do not currently operate beyond the region. During booking, we request your itinerary and accommodation details to coordinate the rental. Your safari company may act as a local coordination contact for handover and return, without financial responsibility for your rental.
Tell us promptly about flight, accommodation or route changes so we can review the arrangements. A new time or location needs to be agreed with the team.
A reservation is confirmed by formal email from Lens On Safari Camera Rentals. Website prices are estimates; the final price is confirmed after your inquiry. WhatsApp can be used for coordination, while cancellations must be submitted by email.
Return the equipment and all included accessories at the agreed place and time. We check them against the handover record. Leave time to review the items together and raise any questions about the rental.
Back to Plan Your Rental →Support during your rental
Tell us what you are unsure about and, if relevant, share a photograph of the camera screen. We will help you understand the next step during our published support hours.